Terms and Conditions
Raz Akta Jewelry welcomes your choice to browse the website operated at the address www.razaktajewelry.com (“the Website”).
The Website offers online purchasing of handmade jewelry, custom-designed jewelry, traditional Yemenite jewelry, and more (“the Products”). You may purchase these unique items conveniently and securely. The Website also provides information about the Products, including materials, pricing, shipping policies, and additional details.
1. Use of the Website:
1.1. These Terms and Conditions constitute a binding agreement between you, whether acting individually or on behalf of a corporation (“you”), and the Website, regarding your browsing and use of the Website through any computer or communication device, including mobile phones, tablets, and similar devices. They also apply to the use of the Website and/or affiliated sites through any application or other interface. Please read these Terms carefully, as browsing the Website and performing actions on it constitute your consent to the conditions contained in these Terms (“the Terms”).
1.2. The provisions of these Terms apply equally to all genders. The use of masculine or feminine form is for convenience only.
1.3. Browsing the Website is permitted at any age. Purchasing on the Website is permitted only for individuals with legal capacity from the age of 18. A purchase made by a minor under the age of 18 requires the consent of a parent or legal guardian.
1.4. As a general rule, browsing the Website and viewing its content do not require registration and are open to all users. Without derogating from the above, the Website reserves the right to deny access to certain services on the Website to any user who has not registered, for any reason whatsoever, at its sole discretion, without prior notice and without assuming liability for any resulting damage.
2. Purchasing on the Website:
2.1. You may purchase the Products displayed on the Website conveniently and securely.
2.2. Purchases shall be made via credit card or any other payment method displayed on the Website at the time of purchase.
2.3. Prices, availability, and other purchase terms appear on the Website pages and may change from time to time. The Website reserves the right to modify the range of Products, discontinue Products, or change Product pricing on the Website or elsewhere, without prior notice.
2.4. When placing an order on the Website, you are responsible for providing accurate, current, complete, and truthful information. The Website may verify the details submitted following an order and may cancel or restrict the order at any time. If payment has been made for an order that is later cancelled, the Website will refund the payment to the same payment method used.
2.5. If, for any reason, the credit card company refuses to process the payment for a purchase made on the Website, the Website may suspend or immediately cease providing service and may demand payment, including any costs incurred due to the refusal (including third-party penalties), through other means, at the Website’s discretion. If the Website is required to take legal action to collect outstanding balance, you undertake to indemnify the Website for all expenses incurred, including attorney fees and legal costs.
2.6. Purchasing on the Website is subject to the terms and limitations of the credit card companies and/or any other payment provider appearing on the Website.
2.7. During the purchase and payment process on the Website, customers may be offered the option to add an additional monetary amount as a tip (through the Wix Tips feature or similar). For clarity, this payment is entirely voluntary, at the customer’s sole discretion, and is not a condition for completing the purchase.
3. Custom Orders and Size Selection:
3.1. Placing an order for a custom-designed piece of jewelry shall be done in coordination with Raz Akta.
3.2. After sketch/design approval and commencement of production, no substantial changes or cancellations may be made to the order.
3.3. Selection of Product size is the sole responsibility of the customer. A measurement guide is available on the Website, but professional sizing is recommended.
3.4. The Website shall not be liable in cases where the size ordered does not fit.
4. Promotions, Benefits, and Discounts:
4.1. From time to time, the Website may offer registered users and visitors various promotions, benefits, or discounts.
4.2. The Website may offer such promotions and may modify, discontinue, or update them at any time, at its sole discretion.
4.3. The Website may restrict discounts or benefits to registered users only and may exclude certain Product categories from discounts, at its sole discretion.
4.4. In promotions/discounts involving more than one item, the discount shall apply to the lowest-priced item. When redeeming a promotion more than once, the discount shall apply to the cheapest items in the order.
4.5. Unless explicitly stated otherwise in writing, promotions and discounts may not be combined or doubled.
4.6. Promotions, benefits, and discounts displayed on the Website apply to Website purchases only, unless explicitly stated otherwise in writing.
4.7. In the event of a cancellation of a transaction involving a discounted Product, any refund due (if applicable) will reflect the actual amount paid after applying the promotion.
4.8. Cancellation or replacement of a Product purchased with a promotion or discount shall be subject to the cancellation policy below.
5. Purchasing with Coupon Codes:
5.1. The Website may, at its discretion, generate coupon codes that grant defined discounts according to the information published with the code (“Coupon Code”).
5.2. A Coupon Code is valid for one-time use, for a defined period, and applies only to purchases made on the Website. A Coupon Code may not be redeemed more than once per transaction, and multiple codes may not be used in the same purchase.
5.3. A Coupon Code may not be exchanged for any other discount or benefit and cannot be redeemed for monetary compensation.
5.4. The expiration date of the Coupon Code shall be specified in the accompanying publication and/or in the email or SMS sent to the customer.
5.5. A Coupon Code not used within the validity period shall expire and will not grant the customer any right to a discount. In this regard, the customer shall have no claim against the Website regarding the expiry of a Coupon Code.
5.6. Use of Coupon Codes is subject to these Terms.
5.7. Redemption of a Coupon Code is completed by entering the code in the designated field during checkout. The discount will be applied automatically once the code is entered.
5.8. In the event of a cancellation of a transaction involving a Coupon Code, any refund due shall equal the amount actually paid after applying the Coupon Code and shall be subject to the cancellation policy below.
5.9. The Website reserves the right to modify, update, amend, or immediately cancel a Coupon Code, its expiration date, discount rate, or usage terms, at its sole discretion, by publishing a notice on the Website and/or updating these Terms. Such notice shall be deemed sufficient, and customers shall have no claim or demand regarding such changes.
5.10. Customers may contact the Website with any questions regarding Coupon Codes or their redemption using the contact details provided at the end of these Terms.
6. Shipping Policy:
6.1. The Website will arrange delivery of an order placed through the Website to any location agreed upon by the parties at the time the order is placed.
6.2. Shipments are carried out through external shipping companies. International shipments are sent from Israel using Israel Post, FedEx, or DHL. Domestic shipments (within Israel) are carried out via Mille Deliveries.
6.3. Delivery times consist of two stages: production time and shipping time.
6.4. The estimated shipping time is up to 21 business days after the completion of the production stage (production time is listed separately on each Product page).
6.5. “Business Day” means Sunday through Thursday, excluding official holidays, holiday eves, and days during which banks in Israel do not operate.
6.6. A customer who requires a specific express shipment (such as FedEx Priority) must contact the Website before completing the payment to receive a custom quote.
6.7. Production times listed on the Website are estimates. If production time is extended beyond what is stated (including due to holiday seasons, periods of unusually high workload, or large-volume orders), the customer will receive a notice sent to the email address provided when placing the order.
6.8. Shipping costs are not included in product prices and may be updated from time to time, according to the pricing at checkout.
6.9. Shipments are not automatically insured.
6.10. The customer may contact the Website to purchase shipping insurance at a cost of 20 USD. Without the purchase of insurance, the Website shall not be liable for any loss or damage to the Product during shipment.
6.11. For shipments to addresses in the United States only, customs duties and import taxes (“Tariffs”) are collected in advance from the customer at checkout. The Website will transfer these payments to the relevant authorities on behalf of the customer to enable faster customs clearance and prevent unexpected charges upon delivery.
6.12. For shipments to any other destination, all taxes, customs duties, VAT, import fees, and clearance charges applicable in the destination country shall be borne solely by the customer.
6.13. The Website may set a minimum order price for purchases.
6.14. If the customer is not present at the delivery address at the arranged time, the order will be returned and re-delivered only after the customer pays additional shipping fees.
6.15. If the customer indicates during or after placing the order that the package may be left at the door or with a specific neighbor, full responsibility for any resulting loss or damage rests solely with the customer.
6.16. Delivery of orders is subject to the following conditions:
6.16.1. Reasonable access is available to the delivery location.
6.16.2. The Website (including its courier services) provides delivery services in that area.
6.16.3. If delivery is to an institution, organization, kibbutz, or locality requiring special entry approval and/or lacking formal street or house-number registration, the package will be delivered to the central distribution point of that location.
6.17. The Website shall not be liable for any delay, failure, or inability to deliver resulting from:
6.17.1. Force majeure or events beyond the Website’s control, including war, strikes or lockouts, civil disturbances, third-party restrictions, legislation or government orders, security limitations, pandemic, lockdown, etc.
6.17.2. Reasons arising from the shipping company.
6.17.3. Closure or disruption of national operations affecting the Website and/or its suppliers or service providers.
6.18. If the customer refuses to pay the required import duties/taxes in the destination country or refuses to accept the package for any reason, and the package is returned to the Website, the customer shall bear all related costs. These include return shipping fees, import fees imposed when the package re-enters Israel, and any handling/storage fees charged by the shipping company. The Website may deduct these costs from any refund due to the customer.
7. Return, Exchange, and Cancellation Policy:
7.1. Requests for a refund, exchange, or cancellation must be sent to the Website using the contact details provided at the end of these Terms.
7.2. Refunds, exchanges, or cancellations may be made within 14 days of the customer’s receipt of the order.
7.3. Refunds will be issued to the same payment method used for the purchase.
7.4. If the request is submitted after 14 days from receipt, any refund, exchange, or cancellation will be subject to the Website’s sole discretion.
7.5. A return, exchange, or cancellation will be approved only after the customer receives written confirmation from the Website.
7.6. If the return, exchange, or cancellation is due to customer remorse (and not a defect or non-conformity) and is approved by the Website:
7.6.1. The customer must return the Product in the exact condition received, without damage or defect.
7.6.2. The Product must be returned with the original invoice or proof of purchase.
7.6.3. All return-related costs shall be borne by the customer, including shipping returns, taxes, customs duties, and clearance fees.
7.6.4. The Product must be returned under DDP (Delivered Duty Paid) terms, meaning all taxes and duties shall be prepaid by the customer.
7.6.5. The customer must provide the Website with the airway bill as proof of proper shipment.
7.6.6. A cancellation fee equal to 5 percent of the Product price or 100 ILS (whichever is lower) will be charged.
7.7. The right to cancel does not apply to Products custom-made for the consumer according to specific measurements or special requirements (such as custom engraving, gemstone changes, or any unique jewelry design not included in the standard catalog), in accordance with the Israeli Consumer Protection Law, 1981.
7.8. Without derogating from the above, the option to return or exchange applies only to rings purchased in standard sizes (US size range 4.5 to 11). A ring ordered in a non-standard size (smaller than US 4.5 or larger than US 11) is considered a custom-made Product created specifically per customer request, and therefore cannot be returned, exchanged, or canceled.
7.9. If the return, exchange, or cancellation is due to a defect, the Website shall bear responsibility for collecting or replacing the defective Product from the location where it was delivered.
7.10. A Product claimed to be defective will be inspected by the Website. If, after inspection, the Product is found to be undamaged and the defect was caused after receipt due to unreasonable use, no refund will be issued, and the customer may request return shipment of the item upon payment of additional shipping fees.
7.11. These Terms are subject to the Israeli Consumer Protection Law, 1981.
8. Intellectual Property:
8.1. Unless explicitly stated otherwise, all copyrights and intellectual property rights in the Website, including designs, images, audio, video, text, databases, software, code (“the Content”), as well as logos, trademarks, and similar marks (“the Marks”), are the exclusive property of the Website or of third parties who have granted the Website lawful permission or license to use the Content or Marks, including the Website’s business partners.
8.2. The Content and Marks are provided “as is” for personal use only. Unless explicitly stated otherwise, you may not copy, distribute, publicly display, publicly perform, transmit, modify, adapt, create derivative works from, sell, or rent any part of them, whether directly or through a third party, by any means or method, electronic, mechanical, optical, photographic, recording, or any other, without prior written consent from the Website or the relevant rights holder.
8.3. If such consent is given, you must not remove, delete, or alter any copyright notice, © marking, trademark symbol (®), or any other intellectual-property notice appearing on or accompanying the permitted Content.
8.4. Provided you are lawfully permitted to browse the Website, the Website grants you a limited license to use it and to download or print a copy of any portion of the Content to which you have lawful access, for personal and non-commercial use only.
8.5. All copyrights and intellectual-property rights in the Products sold on the Website, including designs, models, jewelry pieces, and images, are the exclusive property of Raz Akta. Ownership of the design remains with Raz Akta even when the jewelry is custom-made or personally designed at the customer’s request.
9. Copyright and Intellectual-Property Infringement:
9.1. We respect the intellectual property rights of others. If you believe that information or Content appearing on the Website infringes rights belonging to you, please contact us using the contact details listed at the end of these Terms.
10. User Declarations:
10.1. By browsing the Website, you declare and undertake the following: (1) Your use of the Website is at your sole responsibility; (2) The details you submit when filling forms and/or making purchases on the Website are accurate, current, correct, and complete; (3) If needed, you will update the Website regarding any changes to your information; (4) You possess legal capacity and you agree to these Terms; (5) You will not use the Website through automated or non-human means, including bots, scripts, or other methods; (6) You will not make unlawful use of the Website; (7) Your use of the Website will not violate any applicable law or regulation.
10.2. The Website may, at its sole discretion, deny any user access to the Website. Without derogating from the above, the Website may block access if intentionally false, outdated, or incomplete information was provided when submitting details on the Website.
11. Prohibited Activities on the Website:
11.1. You may use the Website only for its intended purposes. Use is permitted solely for personal and private purposes. You may not use the Website for commercial purposes unless explicitly approved in writing by the Website.
11.2. As a user of the Website, you agree not to:
11.2.1. Retrieve data or Content from the Website to create a collection, database, or directory without prior written permission.
11.2.2. Use the Website’s designs for any purpose.
11.2.3. Make unauthorized use of the Website, including collecting email addresses or other information by electronic or other means for sending unsolicited or automated messages.
11.2.4. Bypass, disable, or otherwise interfere with Website security features, including technologies that restrict the use or copying of any Content.
11.2.5. Mislead or defraud the Website or its users.
11.2.6. Misuse the Website’s support services or submit false reports of misuse.
11.2.7. Use automated systems such as scripts to send messages or comments, or use data-mining tools, robots, or similar extraction tools.
11.2.8. Attempt to impersonate another person or transfer your Website login credentials to another party.
11.2.9. Use information obtained through the Website to harass, abuse, or harm another person.
11.2.10. Use the Website as part of any attempt to compete with the Website.
11.2.11. Reverse-engineer, decode, or extract any part of the Website, feature, or application.
11.2.12. Harass, intimidate, or threaten any Website employee or agent.
11.2.13. Remove copyright notices or proprietary rights notices from any Content or Mark.
11.2.14. Copy or adapt the Website’s code, including Java, PHP, HTML, CSS, JSON, or other script or code.
11.2.15. Upload or transmit (or attempt to do so) viruses, Trojan horses, or other harmful material, including bulk spam, that interferes with the Website’s operation.
11.2.16. Perform any action that may damage or impair the Website, as determined by the Website at its discretion.
11.2.17. Use the Website in a manner inconsistent with any applicable law, regulation, or judicial ruling.
11.3. Without limiting any other right, any prohibited use of the Website may result in suspension or termination of your access.
12. Third-Party Content:
12.1. The Website may contain links to other websites (“Third-Party Sites”) as well as articles, images, text, graphics, designs, music, sound, video, information, applications, software, and other content originating from third parties (“Third-Party Content”). Third-Party Sites and Third-Party Content are not examined, monitored, or reviewed by the Website, and the Website is not responsible for any Third-Party Content accessed through or displayed on the Website, including its accuracy, reliability, privacy practices, or policies. Accessing such links does not constitute endorsement by the Website, and the user assumes all responsibility for verifying third-party sites before entering them.
12.2. The Website is not responsible for any purchase you make from third-party sites or other companies. Any such transaction is solely between you and the relevant third party.
13. Website Management:
13.1. We reserve the right to: (1) Monitor for violations of these Terms; (2) Take legal action against anyone who violates the law or these Terms, at the Website’s sole discretion, including, without limitation, reporting the user to law enforcement authorities; (3) Refuse or restrict access, limit functionality, or suspend any part of your access to the Website, to the extent technologically possible, at the Website’s sole discretion and without limitation; (4) Manage the Website in a manner that protects its rights and property and ensures its proper and efficient operation.
14. Termination:
14.1. These Terms shall remain in force while you use the Website. Without derogating from any other provision of these Terms, the Website reserves the right to prevent you from accessing or browsing the Website (including by blocking specific IP addresses), for any reason or without any reason, at its sole discretion, without prior notice or warning, and without being liable for any damage resulting from such decision. The Website may also terminate your use of the Website and remove any content or information you have posted at any time, without prior notice.
15. Website Changes, Errors, and Service Interruptions:
15.1. The Website reserves the right to change from time to time or to remove the Website’s content for any reason at its sole discretion, without prior notice and without advanced warning. The Website is not obligated to update any information or content appearing on the Website.
15.2. The Website shall not be liable to you or to any third party for any modification, suspension, or termination of the service as described above.
15.3. The Website does not undertake that its services will be uninterrupted, provided in an orderly manner, or free of suspensions, nor that they will be secure, error-free, or protected against unauthorized access to the Website’s systems. The Website shall not be liable for any damage, malfunction, defect, or failure, whether in hardware, software, communication lines, or communication systems, whether of the Website itself or of any of its service providers.
15.4. The Website reserves the right to modify, at any time and without prior notice, the terms and conditions of this policy governing use of the Website, and such changes shall take effect immediately upon their inclusion in this policy.
16. Governing Law and Jurisdiction:
16.1. These Terms and the use of the Website shall be governed solely by the laws of the State of Israel; however, no general international conflict-of-laws rules shall apply.
16.2. The courts of the Central District shall have exclusive jurisdiction over any matter arising from or relating to these Terms and/or any legal disputes between you and the Website.
17. Accuracy and Technical and Other Corrections:
17.1. The Website as a whole, including all information appearing therein, is provided to the public “as is” and is intended to be as accurate and correct as reasonably possible. However, the information may be incomplete and may contain technical or other errors or inaccuracies. The Website reserves the right to correct any such errors, mistakes, or inaccuracies and to update the information on the Website at any time and without prior notice.
18. Website Liability:
18.1. The content on the Website is provided “as is” and cannot be tailored to meet the needs of each individual. The user shall have no claim, demand, or cause of action against the Website with respect to the characteristics of the content, its capabilities, limitations, and/or suitability for the user’s needs. Any use of the Website and reliance on the content shall be at the user’s sole responsibility.
18.2. The product images on the Website are displayed for illustration purposes only. Certain differences may occur in appearance, shade, color, size, and similar attributes between the product as shown on the Website and the product actually supplied to the customer. A typographical error in the description and/or price of a product shall not obligate the Website.
18.3. The products displayed on the Website may cause allergic reactions as a result of close contact with the skin. In such cases, you must remove the jewelry and consult a physician. Such allergic reactions may also develop after prolonged periods during which the jewelry comes into contact with the skin.
18.4. The customer must act strictly in accordance with the instructions for use, cleaning, and maintenance appearing on the Website. The Website shall not be liable for any damage caused to the jewelry as a result of deviation from these instructions.
18.5. The Website shall not be liable for the loss of components, gemstones, or any breakage caused by incorrect use, impact, fall, or the disassembly of the jewelry by the customer. Likewise, no warranty applies to natural wear of gold plating.
18.6. Liability for a defective or damaged product is limited to replacement of the product or reimbursement of its value. The Website’s total liability for any product shall never exceed the purchase price of that product. The Website shall not be liable for defects resulting from natural wear, accident, intentional damage, or any repair or modification to the product performed by a third party.
18.7. Certain products displayed on the Website may be manufactured by third parties. Customers of the Website acknowledge and declare that they are aware that they bear the responsibility to contact and seek compensation directly from such third parties for any damage of any kind, whether direct or indirect, caused to them.
18.8. Use of the Website is entirely at the sole and full responsibility of each user. The Website does not undertake that the content and services published on the Website are accurate, lawful, correct, or will meet any user’s expectations or requirements. The Website shall not bear responsibility for any result arising from their use or reliance on them, including: (1) errors, mistakes, or inaccuracies; (2) bodily or property damage of any kind caused due to use and/or purchase through the Website; (3) interference with access to or from the Website; (4) any bug, virus, trojan horse, or similar malicious code transferred to the Website by any third party.
19. Indemnification:
19.1. You agree to indemnify the Website, its owners, employees, managers, business partners, or anyone acting on its behalf, for any damage, loss of profit, payment, or expense, including reasonable attorney’s fees and court costs, caused to them as a result of your violation of these Terms.
20. Miscellaneous:
20.1. These Terms constitute the entire agreement and understanding between the parties regarding the use of the Website. Any failure or delay by the Website to exercise or enforce any right or provision under these Terms shall not be deemed a waiver of such right or provision. The Website may assign all or any part of its rights and/or obligations under these Terms to third parties.
21. Contact Us:
21.1. The Website complies with applicable law and respects the rights of its users and others to privacy and reputation. If you believe that any content published on the Website infringes upon your rights or causes you harm in any manner, please contact us using the details below, and we will make every effort to address your inquiry as promptly as possible.
Address: Haim Laskov 9, Rehovot
Phone: 050-9474127
Email: razaktajewelry@gmail.com
All rights in this Policy are reserved to Daniel Bahry Law Firm, and it may not be copied, reproduced, or distributed.
Last updated: December 2025