Terms And Conditions
By placing an order with Raz Akta Jewelry, you agree to be bound by the following Terms & Conditions (“Agreement”). Please read this Agreement carefully before making a purchase. If you do not agree to these terms, you should not use our website or services.
Effective Date: September 2024
GENERAL TERMS
All sales are final. By placing an order, you affirm that you have read, understood, and agreed to these terms.
Raz Akta Jewelry reserves the right, at its sole discretion, to update or modify these terms at any time. Any changes become effective immediately upon being posted on our website. Continued use of our services constitutes your acceptance of the revised terms, which will apply to all future orders.
RING SIZING
Customers are solely responsible for selecting the correct ring size. A sizing guide is available for reference, but it is the Customer's responsibility to confirm all measurements before placing an order.
Raz Akta Jewelry is not responsible for any costs, returns, or dissatisfaction resulting from incorrect sizing provided by the Customer.
PRODUCTION TIME
Each piece is individually handcrafted. Standard production time is up to 8 weeks, depending on design complexity and order volume. During periods of high demand or unforeseen events, additional time may be required. If your order is expected to exceed this timeframe, we will notify you in advance.
SHIPPING TERMS
International Shipping
Orders are shipped via FedEx Economy or FedEx Priority with tracking:
-
FedEx Priority: 2–5 business days
-
FedEx Economy: 7–15 business days (varies by location)
All customs duties, import taxes, and fees imposed by the destination country are the sole responsibility of the Customer.
Domestic Shipping (Israel)
Orders within Israel are delivered via Miller courier service, typically within 2–7 business days.
Shipping Liability
Raz Akta Jewelry is not responsible for delays, losses, or damages caused by couriers, customs authorities, or other third parties. If a package is returned due to an incorrect address or unpaid customs duties, any refund will be reduced by shipping costs and related fees.
RETURNS, EXCHANGES & ORDER CHANGES
No Returns or Exchanges
Due to the handmade and custom nature of our pieces, all sales are final.
Return Exceptions (Shipping/Taxes)
If a shipment is returned to us due to unpaid customs or refusal of delivery, If a refund is granted, it will be issued minus all shipping, payment processing, and applicable tax or handling fees.
In case of damage or loss during shipping, the Customer must file a claim directly with the shipping carrier. Raz Akta Jewelry may assist by providing necessary documentation upon request.
Order Changes & Cancellations
-
Changes: Allowed only before production begins.
-
Cancellations: May be requested before production starts. However, a cancellation fee will apply to cover processing, material, and administrative costs. Payment processing fees (e.g., PayPal, credit card) are non-refundable.
CUSTOM ORDERS POLICY
Custom orders require full payment in advance. These pieces are made-to-order and involve unique materials, craftsmanship, and consultation.
-
Timeline: Estimated production time will be discussed prior to the order but may vary depending on the design and complexity.
-
Communication: We will do our best to communicate expectations clearly and keep you updated throughout the process.
-
Final Product: Due to the handmade nature of our work, slight variations may occur between the design discussed and the final piece. These are not considered flaws but part of the uniqueness of handcrafted jewelry.
-
Modifications/Cancellations: Once production begins, no changes or cancellations are permitted.
INTELLECTUAL PROPERTY & DESIGN OWNERSHIP
All designs, images, texts, and products featured on Raz Akta Jewelry are the intellectual property of Raz Akta. Copying, reproducing, or imitating our designs, in whole or in part, is strictly prohibited.
Unauthorized use, replication, or commercial reproduction of any design may result in legal action.
If you are inspired by our work and would like to collaborate or license a design, please contact us at:
DISCLAIMER OF LIABILITY
Each piece is handmade. Minor variations in color, texture, or appearance are natural and not considered defects.
Raz Akta Jewelry is not liable for any indirect, incidental, or consequential damages, including allergic reactions, natural wear, or misuse of products.
For questions or support, please contact: 📧 razaktajewelry@gmail.com
Privacy Policy
At Raz Akta Jewelry, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data. By using our website or services, you agree to the terms outlined below.
Effective Date: September 2024
Information We Collect
Personal Information: When you make a purchase, sign up for our newsletter, or contact us, we may collect personal details including your name, email address, phone number, and shipping/billing address.
Usage Data: We collect technical information such as your IP address, browser type, device information, referring/exit pages, and time spent on pages to better understand how our site is used.
Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your browsing experience, enable core functionality (like shopping cart operations), and gather analytics. You can manage or disable cookies in your browser settings.
How We Use Your Information
We use the information collected to:
-
Process and fulfill your orders
-
Communicate with you about your purchases
-
Send you promotional emails (you may unsubscribe at any time)
-
Improve our website, services, and customer experience
-
Comply with legal and regulatory obligations
Sharing Your Information
We do not sell your personal information. We only share it in the following cases:
Service Providers: Such as payment processors, shipping companies, and technical support providers—strictly to fulfill your order or maintain the website.
Legal Requirements: When required by law or in good faith to protect our rights, prevent fraud, or respond to legal process.
Data Storage and Retention
Your information is securely stored through Wix's platform. We retain your data only as long as necessary to fulfill our obligations or as required by law.
Your Rights
You have the right to:
-
Access, correct, or delete your personal data
-
Withdraw your consent for marketing communications at any time
-
Request that we stop processing your data (where applicable)
To exercise your rights, please contact us at razaktajewelry@gmail.com.
International Data Transfers
If you are located outside of Israel, please note that your data may be transferred to and processed in countries that may have different data protection laws. Where applicable (e.g., under the GDPR), we ensure appropriate safeguards are in place.
Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices or content of those third parties. Please review their policies separately.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will update the “Effective Date” above accordingly. Continued use of our site indicates your agreement to the updated terms.
If you have any questions, concerns, or wish to exercise your privacy rights, please reach out to: